Subject: Microsoft Tech Support vs. Psychic Friends Network
James Love (love@cptech.org)
Date: Wed, 11 Nov 1998 13:29:53 -0500
Message-Id: <3649D7A1.E787B6AF@cptech.org> Date: Wed, 11 Nov 1998 13:29:53 -0500 From: James Love <love@cptech.org> To: Roundtable <roundtable@cni.org> Subject: Microsoft Tech Support vs. Psychic Friends Network
http://www.cs.uky.edu/~joemoore/Ms-Friends.html
This is a real comparison between the Microsoft Tech Support and the
Physhic Friends Network, that apparently is from the BMUG newsletter.
The entire story is worth reading if you want an idea of what "support"
means from Microsoft. conclusions were:
<--------------------begin excerpt------------------------------->
Co n c l u s i o n s
In terms of technical expertise, we found that a Microsoft technician
using Knowledge Base was about as helpful as a Psychic Friends reader
using Tarot Cards. All in all, however, the Psychic Friends Network
proved to be a much friendlier organization than Microsoft Technical
Support. While neither group was actually able to answer any of our
technical questions, the Psychic Friends Network was much faster than
Microsoft and much more courteous. Which organization is more
affordable is open to question. If Microsoft does refund all three
"solutions" fees, then they will be the far more affordable solution
provider, having charged us no money for having given us no assistance.
However, if Microsoft does not refund the fees for our call regarding
Microsoft Graph, then they will have charged us more than 120% of what
the Psychic Friends charged, but without providing the same fast and
courteous service that Psychic Friends provided.
Jamie
-- James Love, Consumer Project on Technology P.O. Box 19367, Washington, DC 20036 202.387.8030; f 202.234.5176 http://www.cptech.org/, mailto:love@cptech.org
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