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User Services

Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.

CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.

Recent Publications/Reports/Presentations by CNI Staff

“Digital Scholarship Centers: Trends & Good Practice” (December '14) Authors: Joan Lippincott & Diane Goldenberg-Hart

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“Libraries as Enablers of Pedagogical and Curricular Change” (October '14) Authors: Joan K. Lippincott, Kim Duckett and Anu Vendantham View more information
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“Trends in Digital Scholarship Centers” (June '14)
Authors: Joan K. Lippincott, Harriette Hemmasi and Vivian Lewis

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“Library Space Assessment: Focusing on Learning” (December '13)
Authors: Joan K. Lippincott, Kim Duckett

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“A Mobile Future for Academic Libraries” (July '10) Author: Joan K. Lippincott

In Reference Services Review 38, no. 2 (2010): 205-213.

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Recent Project Briefings & Plenary Sessions from CNI Meetings

Planning for What’s Next: Growing Skills and Infrastructure for Changing Environments (December '14)

Marianne Ryan, Northwestern University
Geoffrey Swindells, Northwestern University
Chelcie Juliet Rowell, Wake Forest University
Beth Forrest Warner, The Ohio State University
Terry Reese, The Ohio State University

 

Swords, Dragons, and Spells: Libraries and User Privacy (December '14)

Peter Brantley, New York Public Library
Marshall Breeding, Library Technology Guides
Eric Hellman, Gluejar
Gary Price, infoDOCKET.com

 

Trends in 3-D Printing (December '14)

James King, National Institutes of Health
Kathlin Ray, University of Nevada, Reno

 

Course Readings in Learning Management Systems (March '14)

Eric Frierson, EBSCO Information Services
Michael Waugh, Louisiana State University

 

An Exploration of the “Center of Excellence” Model for Information Services (March '14)

Geneva Henry, George Washington University
Susan Fliss, Harvard University
Joy Kirchner, University of Minnesota
Heather Gendron, University of North Carolina, Chapel Hill
José Diaz, The Ohio State University

 


Recent Videos

Library Brand Recognition: Generating Visibility in the Virtual Age (November '13) Jeremy Frumkin, University of Arizona
Pascal Calarco, University of Waterloo
Oren Beit-Arie, Ex Libris, Ltd. View more information

 

Mobile Technologies to Support Field Research (November '13) Wayne Johnston, University of Guelph
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Trends in Digital Scholarship Centers (November '13) Joan K. Lippincott, Coalition for Networked Information
Harriette Hemmasi, Brown University
Vivian Lewis, McMaster University View more information

 

IT@Cornell: Is It What We Imagined? (March '13) Dean B. Krafft, Cornell University
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The Library Building as Research Platform (March '13) Kristin Antelman, North Carolina State University
Maurice York, North Carolina State University
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Recent Podcasts

Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011

[audio:http://www.cni.org/wp-content/uploads/2011/10/20111014-CNI-Conversations.mp3|titles=20111014-CNI-Conversations] Audio Recording [28 min.]

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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011

[audio:http://www.cni.org/wp-content/uploads/2011/09/cni20110906.mp3] Audio Recording [26:46 min.]

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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott

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