User Services

Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.

CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.

Recent Publications/Reports/Presentations by CNI Staff

“Digital Scholarship Centers: Trends & Good Practice” (December '14) Authors: Joan Lippincott & Diane Goldenberg-Hart

View Online

View more information


“Libraries as Enablers of Pedagogical and Curricular Change” (October '14) Authors: Joan K. Lippincott, Kim Duckett and Anu Vendantham View more information
View external link


“Trends in Digital Scholarship Centers” (June '14)
Authors: Joan K. Lippincott, Harriette Hemmasi and Vivian Lewis

View Online

View more information


“Library Space Assessment: Focusing on Learning” (December '13)
Authors: Joan K. Lippincott, Kim Duckett

View Online

View more information


“A Mobile Future for Academic Libraries” (July '10) Author: Joan K. Lippincott

In Reference Services Review 38, no. 2 (2010): 205-213.

View more information


Recent Project Briefings & Plenary Sessions from CNI Meetings

Planning for What’s Next: Growing Skills and Infrastructure for Changing Environments (December '14)

Marianne Ryan, Northwestern University
Geoffrey Swindells, Northwestern University
Chelcie Juliet Rowell, Wake Forest University
Beth Forrest Warner, The Ohio State University
Terry Reese, The Ohio State University


Swords, Dragons, and Spells: Libraries and User Privacy (December '14)

Peter Brantley, New York Public Library
Marshall Breeding, Library Technology Guides
Eric Hellman, Gluejar
Gary Price, infoDOCKET.com


Trends in 3-D Printing (December '14)

James King, National Institutes of Health
Kathlin Ray, University of Nevada, Reno


Course Readings in Learning Management Systems (March '14)

Eric Frierson, EBSCO Information Services
Michael Waugh, Louisiana State University


An Exploration of the “Center of Excellence” Model for Information Services (March '14)

Geneva Henry, George Washington University
Susan Fliss, Harvard University
Joy Kirchner, University of Minnesota
Heather Gendron, University of North Carolina, Chapel Hill
José Diaz, The Ohio State University


Recent Videos

Library Brand Recognition: Generating Visibility in the Virtual Age (November '13) Jeremy Frumkin, University of Arizona
Pascal Calarco, University of Waterloo
Oren Beit-Arie, Ex Libris, Ltd. View more information


Mobile Technologies to Support Field Research (November '13) Wayne Johnston, University of Guelph
View more information


Trends in Digital Scholarship Centers (November '13) Joan K. Lippincott, Coalition for Networked Information
Harriette Hemmasi, Brown University
Vivian Lewis, McMaster University View more information


IT@Cornell: Is It What We Imagined? (March '13) Dean B. Krafft, Cornell University
View more information
View video


The Library Building as Research Platform (March '13) Kristin Antelman, North Carolina State University
Maurice York, North Carolina State University
View more information
View video


Recent Podcasts

Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011

[audio:http://www.cni.org/wp-content/uploads/2011/10/20111014-CNI-Conversations.mp3|titles=20111014-CNI-Conversations] Audio Recording [28 min.]

View more information


Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011

[audio:http://www.cni.org/wp-content/uploads/2011/09/cni20110906.mp3] Audio Recording [26:46 min.]

View more information


“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott


View more information