User Services

Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.

CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.

Recent Publications/Reports/Presentations by CNI Staff

“Libraries and the Digital University” (March '15) Author: Joan K. Lippincott
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“The Future for Teaching and Learning” (February '15) Author: Joan K. Lippincott
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“Digital Scholarship Centers: Trends & Good Practice” (December '14) Authors: Joan Lippincott & Diane Goldenberg-Hart

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“Libraries as Enablers of Pedagogical and Curricular Change” (October '14) Authors: Joan K. Lippincott, Kim Duckett and Anu Vendantham
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“Trends in Digital Scholarship Centers” (June '14)
Authors: Joan K. Lippincott, Harriette Hemmasi and Vivian Lewis

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Recent Project Briefings & Plenary Sessions from CNI Meetings

3D Printing Trends (April '15)

Patrick Yott, Northeastern University
Terry Ann Jankowski, University of Washington
Tania P. Bardyn, University of Washington
Paul Ludecke, University of Washington


Addressing Institutional Challenges to Providing Accessible Digital Content (April '15)

Judy Ruttenberg, Association of Research Libraries
Jonathan Lazar, Towson University
Sheryl Burgstahler, University of Washington


Enduring Access to Rich Media Content: Understanding Use and Usability Requirements (April '15)

Oya Y. Rieger, Cornell University
Mickey Casad, Cornell University
Dianne Dietrich, Cornell University


For the Increase and Diffusion of Knowledge: The Smithsonian’s Research Online (SRO), Supporting Smithsonian Institution’s Plan to Provide Increased Public Access to Federally Funded Publications and Digital Research Materials (April '15)

Martin R. Kalfatovic, Smithsonian Institution


Managing Public Video Walls in an Academic Library (April '15)

Shawna Sadler, Deakin University
Mike Nutt, North Carolina State University
Renee Reaume, University of Calgary


Recent Videos

Swords, Dragons, and Spells: Libraries and User Privacy (December '14) Peter Brantley, New York Public Library
Marshall Breeding, Library Technology Guides
Eric Hellman, Gluejar
Gary Price, infoDOCKET.com View more information
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Trends in 3D Printing (December '14) James King, National Institutes of Health
Kathlin Ray, University of Nevada, Reno
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Library Brand Recognition: Generating Visibility in the Virtual Age (November '13) Jeremy Frumkin, University of Arizona
Pascal Calarco, University of Waterloo
Oren Beit-Arie, Ex Libris, Ltd. View more information


Mobile Technologies to Support Field Research (November '13) Wayne Johnston, University of Guelph
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Trends in Digital Scholarship Centers (November '13) Joan K. Lippincott, Coalition for Networked Information
Harriette Hemmasi, Brown University
Vivian Lewis, McMaster University
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Recent Podcasts

Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott


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