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User Services

Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.

CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.

Recent Publications/Reports/Presentations by CNI Staff

“Library Space Assessment: Focusing on Learning” (December '13)

Authors: Joan K. Lippincott, Kim Duckett

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“A Mobile Future for Academic Libraries” (July '10)

Author: Joan K. Lippincott

In Reference Services Review 38, no. 2 (2010): 205-213.

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“ETDs and Graduate Education: Programs and Prospects” (June '10)

Authors: Clifford A. Lynch and Joan K. Lippincott

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“Information Commons: Meeting Millennials’ Needs” (January '10)

Author: Joan K. Lippincott

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“Mobile Reference: What Are the Questions?” (January '10)

Author: Joan K. Lippincott

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Recent Project Briefings & Plenary Sessions from CNI Meetings

Course Readings in Learning Management Systems (March '14)

Eric Frierson, EBSCO Information Services
Michael Waugh, Louisiana State University

 

An Exploration of the “Center of Excellence” Model for Information Services (March '14)

Geneva Henry, George Washington University
Susan Fliss, Harvard University
Joy Kirchner, University of Minnesota
Heather Gendron, University of North Carolina, Chapel Hill
José Diaz, The Ohio State University

 

Fostering A Graduate Research Community with Digital Scholarship Programs and Services (March '14)

Andrew Bonamici, University of Oregon
Karen Estlund, University of Oregon

 

Ithaka S+R US Library Survey 2013 (March '14)

Roger C. Schonfeld, Ithaka S+R

 

Loanable Equipment: Supporting Creation and Dissemination for the Campus Community (March '14)

Shawna Sadler, University of Calgary
Kristin Antelman, North Carolina State University

 


Recent Videos

Library Brand Recognition: Generating Visibility in the Virtual Age (November '13)

Jeremy Frumkin, University of Arizona
Pascal Calarco, University of Waterloo
Oren Beit-Arie, Ex Libris, Ltd.

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Mobile Technologies to Support Field Research (November '13)

Wayne Johnston, University of Guelph

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Trends in Digital Scholarship Centers (November '13)

Joan K. Lippincott, Coalition for Networked Information
Harriette Hemmasi, Brown University
Vivian Lewis, McMaster University

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IT@Cornell: Is It What We Imagined? (March '13)

Dean B. Krafft, Cornell University

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The Library Building as Research Platform (March '13)

Kristin Antelman, North Carolina State University
Maurice York, North Carolina State University

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Recent Podcasts

Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11)

CNI Conversations Podcast, Oct. 14, 2011

[audio:http://www.cni.org/wp-content/uploads/2011/10/20111014-CNI-Conversations.mp3|titles=20111014-CNI-Conversations] Audio Recording [28 min.]

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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11)

CNI Conversations Podcast, Sept 6, 2011

[audio:http://www.cni.org/wp-content/uploads/2011/09/cni20110906.mp3] Audio Recording [26:46 min.]

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“Shifting the Focus of Reference & Instruction Services” (March '06)

Speaker: Joan K. Lippincott

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