Joan K. Lippincott, “Shifting the Focus of Reference & Instruction Services,” delivered as the keynote address at The Service in “Reference Services” – The 4th “Reference in the 21st Century” Symposium at Columbia University on March 10, 2006 in New York City. An abstract of the talk is available: http://www.columbia.edu/cu/lweb/img/assets/7296/Symposium06_Lippincott_abstract.pdf. A podcast of the symposium presentations in full is available: http://puck.gsb.columbia.edu:8080/ramgen/video/admin/library_symposium_3-10-06.rm.
Last updated: Tuesday, August 16th, 2011
“Shifting the Focus of Reference & Instruction Services”