Making Sense of Usage Statistics for Online Databases:
Challenges, Lessons, and Strategies in a Statewide Context
Charles R. McClure
Francis Eppes Professor and Director, Information Institute
Florida State University
William Moen
Associate Professor
University of North Texas
John Bertot
Associate Professor
Florida State University
A number of states have a statewide online portal or metasearch applications
that provide access to a range of licensed databases and distributed
resources. Agencies that operate such services confront a range of issues
in compiling comprehensive use statistics of these databases because
the various database vendors frequently provide non-compatible and/or
non-comparable usage statistics. Nonetheless, it is essential to have
comprehensive statewide use statistics to better understand user engagement
with the databases, to justify to governing bodies the value and impact
of the databases, and to determine which databases and services are
most used, by whom, and for what amount of time (among other indicators).
This briefing provides a summary of a project recently
completed for the Texas State Library and Archives Commission (TSLAC)
and other work in progress by the authors. These efforts have identified
specific approaches and tools to develop a comprehensive statewide approach
to collecting, normalizing, and reporting such statistics in a meaningful
manner. The presenters will summarize project findings, describe lessons
learned to date, and outline future research efforts. Presenters will
also discuss recent efforts to develop definitional, reporting, and
performance indicator standards regarding online database resources
and services.
Web Links:
http://www.txcdk.org/about_us.php
Presentation:
Making
Sense of Usage Statistics for
Online Databases