Dale Hendrickson
Senior Director, Library IT
Yale University
In the summer of 2019, the Yale University Library (YUL) launched the IT Guidance Process (ITGP). Like most members of the Association of Research Libraries, the YUL has an increasing demand for IT resources and services while at the same time budget levels are fairly stagnant, reallocation of positions is difficult due to competing priorities, and attracting IT talent is difficult in the current market. Given these constraints, the objective of the ITGP is two-fold. First is to maximize the value that library IT can deliver to the organization by aligning the strategic priorities of the YUL with the IT resources available. Second is specifying the decision rights and accountability for carrying out those decisions. Key components of the ITGP are the IT Steering Committee comprised of the senior leadership of the YUL, identified ‘service domains’ which are groups of related activities and their IT related infrastructure, and advisory groups which are responsible for the service domains. This presentation will address the environment that led to the formation of the ITSC, the different ‘service domains’ that were identified, and how these different pieces fit together.
