Ray Frohlich
Director, Client Service and IT Operations
Yale University
Dale Hendrickson
Senior Director, Library Information Technology
Yale University
At the CNI Spring 2020 Membership Meeting, the Yale Library (YL) presented an innovative governance model designed to achieve two primary goals. The first goal was to enhance the value delivered by the library’s IT department by ensuring its strategic priorities aligned with YL’s overall mission. The second goal was to clearly define decision-making authority and accountability within the organization. This presentation will showcase the substantial progress made since adopting this new governance model. This session will explore the development of the modern technology infrastructure, highlight key applications developed since 2020, and discuss the team structure that powers these advancements. Furthermore, it will underscore the project’s innovations and demonstrate how the enhanced capabilities have positioned the organization to move deeper into research support across the university.
