Diane Kresh
Director, Public Service Collections
Library of Congress
Chip Nilges
Department Manager, Product Management, Market-Reference, & Resource Sharing
OCLC
The Collaborative Digital Reference Service
(CDRS) provides professional reference service to researchers any time and anywhere, through an international, digital network of libraries and related institutions. Now with over 250 members, CDRS is launching the next generation of its co-branded (with OCLC) peer-to-peer service with added features that will make it easier for a library to escalate an information need from one network to another seamlessly. The presentation will include a live demo and feature the many new tools designed to help librarians answer patrons’ questions more efficiently and effectively.
