Reference & Instruction Librarian
In recent years, innovations in Internet communication combined with greater bandwidth capacity have vastly increased the popularity of Internet video and voice calling services such as Skype, GTalk, and Windows Live Messenger. While past library experiments in video calling required significant investment in equipment and training, recent advances in online telephony present accessible, inexpensive opportunities to interact virtually and visually with patrons. From stationary video kiosks to face-to-face calling with distance users, numerous library applications of the technology are possible that carry significant implications for scholarly communication. Using the Ohio University Libraries’ Skype reference pilot as a case study, this session will explore the trials, tribulations, and technical issues involved in enhancing library communication using video and voice over IP.