Charles R. McClure
Francis Eppes Professor and Director, Information Institute
Florida State University
J. Timothy Sprehe
Sprehe Information Management Associates, Inc.
This presentation discusses research the authors completed for the National Archives and Records Administration (NARA) and a number of federal agencies in implementing electronic records management systems (ERMSs). Based on four case studies, the highest quality, most accurate and complete ERMS is achieved when records management is non-intrusive to the desktop end user, and does not interfere with the work routines of professional staff in the enterprise. The presentation discusses findings, issues, implementation techniques, and suggests applications for ERMS in a range of organizational settings.