Ben Shneiderman
Professor
University of Maryland
The next generation of user experiences will produce 1000-fold improvements in human capabilities. These new tools will amplify, augment, enhance, and empower people, just as the Web, email, search, navigation, digital photography, and many other applications have already done. These new human-centered tools will produce comprehensible, predictable, and controllable applications that promote self-efficacy and social participation at scale. The goal is to ensure human control while increasing the level of automation. In short, the next generation of tools will make more people, more creative, more often.
Improved designs will give billions of users comprehensible interfaces that hide the underlying complexity of advanced algorithms. Every use will build confidence that users can reliably accomplish their goals and increase the trust that the machine is under their control.
