Hong Ma
Senior Associate Dean for User Experience and Technology Strategy
Loyola University Chicago
Over the past decade, the Loyola University Chicago Libraries have evolved a technology governance framework from a structure supporting a major library systems transformation into a collaborative model sustained by cross-functional teams. As data-informed planning and assessment became strategic priorities, the Libraries expanded this framework to integrate data governance and data literacy into technology decision-making, including the creation of a User Experience and Assessment Librarian role embedded within the technology team. This approach strengthened evidence-based decision-making, connected technology investments to user needs and library goals, and built organizational capacity for data literacy. This session explores how the Libraries developed the infrastructure, culture, and partnerships to sustain this work and extend it beyond the library through collaborations with Information Technology, Institutional Research and Analysis, and Student Development. The presenter will share the Libraries’ experience and demonstrate how this work has produced strong correlation between library engagement and student retention, generating insights that now inform strategic conversations across campus.
