Head of Library Technology
University of Miami
With the expanding global pandemic, most educational institutes are adapting to alternative methods of information delivery. The alternate work arrangements increase the demand for technology, in terms of equipment and platforms. The University of Miami (UM) instructed all non-essential employees (about 90% of the workforce at UM Libraries) to begin telecommuting, with only a few days’ notice. This presentation will highlight the rapid planning process to identify the equipment needs, preparation and deployment of the equipment to library staff, and planning on student technology support. In addition to the physical infrastructure, the library technology team evaluated need gaps and identified software solutions to ensure a smooth transition of the work environment. We will discuss the successes, challenges, and lessons learned during the emergency response situation.