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User Services

Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.

CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.

Recent Publications/Reports/Presentations by CNI Staff

New Strategies for Acquiring Learning Materials (June '20)
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“Libraries as Spaces for 21st Century Learners & Learning” (January '19)
Author: Diane Goldenberg-Hart

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“Where All Roads Lead: Keeping the User at the Center” (April '18)
Speaker: Joan K. Lippincott
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“Moving Ahead with Support for Digital Humanities” (March '18)

Authors: Joan K. Lippincott and Quinn Dombrowski

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Responding to the Move of Content to the Cloud (February '18)
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View all Publications/Reports/Presentations by CNI Staff on this topic


Recent Project Briefings & Plenary Sessions from CNI Meetings

Academic Libraries Join the Fight Against Climate Change (December '20)

Lisa Spiro, Rice University
Ashley Fitzpatrick, Rice University


Adapting Library GIS Services in the Age of COVID-19: Challenges, Changes, and Planning for the Future (December '20)

Michael Shensky, University of Texas at Austin


Building Data Literacy – the Northeast Student Data Corps (December '20)

Florence Hudson, Columbia University
Yousef Danisman, Queensborough College
Jennifer Oxenford, Kinber


Compassionate Computing: Leveraging Socio-Technical Practices for Technical and Cultural Change (December '20)

Laurie Taylor, University of Florida
Todd Digby, University of Florida


Computer Lab Access Amid COVID-19 Restrictions: The Sprint to Maintain Support for Any Distance Users at UT Austin Libraries (December '20)

Fred Gilmore, University of Texas, Austin



View all CNI Project Briefings & Plenary Sessions on this topic


Recent Videos

Academic Libraries Join the Fight Against Climate Change (December '20)
Lisa Spiro, Rice University
Ashley Fitzpatrick, Rice University View more information

 

Adapting Library GIS Services in the Age of COVID-19: Challenges, Changes, and Planning for the Future (December '20)
Michael Shensky, University of Texas at Austin View more information

 

Computer Lab Access Amid COVID-19 Restrictions: The Sprint to Maintain Support for Any Distance Users at UT Austin Libraries (December '20)
Fred Gilmore, University of Texas, Austin View more information

 

Implementing a Resilient Culture of Collaboration When Facing Global Challenges (December '20)
Brad Warren, University of Cincinnati
Lori Harris, University of Cincinnati View more information

 

Ithaka S+R US Library Survey 2020: Library Leadership During the COVID-19 Crisis (December '20)
Jennifer Frederick, Ithaka S+R
Christine Wolff-Eisenberg, Ithaka S+R View more information

 

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Recent Podcasts

Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott

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Topics

  • Assessment
  • Covid-19 Crisis Related
  • Cyberinfrastructure
  • Digital Curation
  • Digital Humanities
  • Digital Libraries
  • Digital Preservation
  • Diversity, Equity, Inclusion, and Accessibility
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  • Economic Models
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