User Services
Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.
CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.
Recent Publications/Reports/Presentations by CNI Staff
Post-Pandemic Strategic Planning: Challenges and Approaches (April '21)View Report View more information
New Strategies for Acquiring Learning Materials (June '20)
View Report View more information
“Libraries as Spaces for 21st Century Learners & Learning” (January '19)
Author: Diane Goldenberg-Hart View more information
Where All Roads Lead: Keeping the User at the Center (April '18)
Speaker: Joan K. Lippincott
View more information View video
“Moving Ahead with Support for Digital Humanities” (March '18)
Authors: Joan K. Lippincott and Quinn Dombrowski View more information
View all Publications/Reports/Presentations by CNI Staff on this topic
Recent Project Briefings & Plenary Sessions from CNI Meetings
Aligning Data Support Services to Researchers’ Needs (March '22)
Dylan Ruediger, Ithaka S+R
Danielle Cooper, Ithaka S+R
Coalescing Usage Data: Research, Data-Driven Decisions and User Privacy (March '22)
Robin Ruggaber, University of Virginia
Collaborative Collections Lifecycle Project (March '22)
Boaz Nadav Manes, Lehigh University
Todd Carpenter, National Information Standards Organization (NISO)
Sebastian Hammer, Index Data
Digital Archiving for a Volatile Planet: An Update on the Modern Endangered Archives Program (March '22)
Rachel Deblinger, University of California, Los Angeles
Todd Grappone, University of California, Los Angeles
Sharon Farb, University of California, Los Angeles
Gloria Chacon, University of California, San Diego
Shan Sutton, University of Arizona
Megan Senseney, University of Arizona
Veronica Reyes-Escudero, University of Arizona
Alana Varner, University of Arizona
View all CNI Project Briefings & Plenary Sessions on this topic
Recent Videos
ArchivesSpace at 10: Reflections on Developing a Sustainable Open-Source Content Management System (November '23)Jessica Crouch, ArchivesSpace
Christine Di Bella, ArchivesSpace View more information
Research Libraries Collaboratively Bridging the Accessible Works Gap (February '23)
Pascal Calarco, University of Windsor
Victoria Owen, University of Toronto
Judith Russell, University of Florida
Joy Kirchner, York University
Katherine Klosek, Association of Research Libraries
Kelsey Corlett-Rivera, National Library Service for the Blind, Library of Congress
Daniel Cromwell, University of Florida View more information
Building Resilience to Health Misinformation in Local Communities: A Public and Academic Libraries Partnership in San Diego County (April '22)
Jeffery Loo, University of California, San Diego
Erik Mitchell, University of California, San Diego
Oscar Gittemeier, San Diego Public Library
Margaret Henderson, San Diego State University
Amanda Kalish, California State University San Marcos
Tricia Lantzy, California State University San Marcos
Karen O'Grady, University of San Diego
Melissa Solis, San Diego County Library View more information View video
CreateUK: A Review and Recommendations for Growing and Enhancing Campus Collaborations (April '22)
Jennifer Hootman, University of Kentucky View more information View video
Aligning Data Support Services to Researchers’ Needs (March '22)
Dylan Ruediger, Ithaka S+R
Danielle Cooper, Ithaka S+R View more information
View all Videos on this topic
Recent Podcasts
Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011Listen to the Podcast
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
Listen to the Podcast
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott View more information
View all Podcasts on this topic