User Services
Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.
CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.
Recent Publications/Reports/Presentations by CNI Staff
New Strategies for Acquiring Learning Materials (June '20)View Report View more information
“Libraries as Spaces for 21st Century Learners & Learning” (January '19)
Author: Diane Goldenberg-Hart View more information
“Where All Roads Lead: Keeping the User at the Center” (April '18)
Speaker: Joan K. Lippincott
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“Moving Ahead with Support for Digital Humanities” (March '18)
Authors: Joan K. Lippincott and Quinn Dombrowski View more information
Responding to the Move of Content to the Cloud (February '18)
View Report View more information
View all Publications/Reports/Presentations by CNI Staff on this topic
Recent Project Briefings & Plenary Sessions from CNI Meetings
Academic Libraries Join the Fight Against Climate Change (December '20)
Lisa Spiro, Rice University
Ashley Fitzpatrick, Rice University
Adapting Library GIS Services in the Age of COVID-19: Challenges, Changes, and Planning for the Future (December '20)
Michael Shensky, University of Texas at Austin
Building Data Literacy – the Northeast Student Data Corps (December '20)
Florence Hudson, Columbia University
Yousef Danisman, Queensborough College
Jennifer Oxenford, Kinber
Compassionate Computing: Leveraging Socio-Technical Practices for Technical and Cultural Change (December '20)
Laurie Taylor, University of Florida
Todd Digby, University of Florida
Computer Lab Access Amid COVID-19 Restrictions: The Sprint to Maintain Support for Any Distance Users at UT Austin Libraries (December '20)
Fred Gilmore, University of Texas, Austin
View all CNI Project Briefings & Plenary Sessions on this topic
Recent Videos
Academic Libraries Join the Fight Against Climate Change (December '20)Lisa Spiro, Rice University
Ashley Fitzpatrick, Rice University View more information
Adapting Library GIS Services in the Age of COVID-19: Challenges, Changes, and Planning for the Future (December '20)
Michael Shensky, University of Texas at Austin View more information
Computer Lab Access Amid COVID-19 Restrictions: The Sprint to Maintain Support for Any Distance Users at UT Austin Libraries (December '20)
Fred Gilmore, University of Texas, Austin View more information
Implementing a Resilient Culture of Collaboration When Facing Global Challenges (December '20)
Brad Warren, University of Cincinnati
Lori Harris, University of Cincinnati View more information
Ithaka S+R US Library Survey 2020: Library Leadership During the COVID-19 Crisis (December '20)
Jennifer Frederick, Ithaka S+R
Christine Wolff-Eisenberg, Ithaka S+R View more information
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Recent Podcasts
Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011Listen to the Podcast
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott View more information
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