User Services
Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.
CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.
Recent Publications/Reports/Presentations by CNI Staff
Post-Pandemic Strategic Planning: Challenges and Approaches (April '21)View Report View more information
New Strategies for Acquiring Learning Materials (June '20)
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“Libraries as Spaces for 21st Century Learners & Learning” (January '19)
Author: Diane Goldenberg-Hart View more information
Where All Roads Lead: Keeping the User at the Center (April '18)
Speaker: Joan K. Lippincott
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“Moving Ahead with Support for Digital Humanities” (March '18)
Authors: Joan K. Lippincott and Quinn Dombrowski View more information
View all Publications/Reports/Presentations by CNI Staff on this topic
Recent Project Briefings & Plenary Sessions from CNI Meetings
Aligning Data Support Services to Researchers’ Needs (March '22)
Dylan Ruediger, Ithaka S+R
Danielle Cooper, Ithaka S+R
Coalescing Usage Data: Research, Data-Driven Decisions and User Privacy (March '22)
Robin Ruggaber, University of Virginia
Collaborative Collections Lifecycle Project (March '22)
Boaz Nadav Manes, Lehigh University
Todd Carpenter, National Information Standards Organization (NISO)
Sebastian Hammer, Index Data
Digital Archiving for a Volatile Planet: An Update on the Modern Endangered Archives Program (March '22)
Rachel Deblinger, University of California, Los Angeles
Todd Grappone, University of California, Los Angeles
Sharon Farb, University of California, Los Angeles
Gloria Chacon, University of California, San Diego
Shan Sutton, University of Arizona
Megan Senseney, University of Arizona
Veronica Reyes-Escudero, University of Arizona
Alana Varner, University of Arizona
View all CNI Project Briefings & Plenary Sessions on this topic
Recent Videos
Developing Scalable Library Research Training (May '25)Jeffery Loo, University of California, San Diego View more information
Enhancing Library Services with Conversational Artificial Intelligence (August '24)
Hannah Moutran, University of Texas at Austin View more information
Open Research Infrastructure Program Updates from Lyrasis (May '24)
Sheila Rabun, Lyrasis View more information
Accessibility in Research: HTML Papers on arXiv (February '24)
Shamsi Brinn, arXiv
A. Jonathan R. Godfrey, Massey University of New Zealand View more information
ArchivesSpace at 10: Reflections on Developing a Sustainable Open-Source Content Management System (November '23)
Jessica Crouch, ArchivesSpace
Christine Di Bella, ArchivesSpace View more information
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Recent Podcasts
Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011Listen to the Podcast
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott View more information
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