User Services
Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.
CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.
Recent Publications/Reports/Presentations by CNI Staff
“Libraries as Spaces for 21st Century Learners & Learning” (January '19)Author: Diane Goldenberg-Hart View more information
“Where All Roads Lead: Keeping the User at the Center” (April '18)
Speaker: Joan K. Lippincott
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“Moving Ahead with Support for Digital Humanities” (March '18)
Authors: Joan K. Lippincott and Quinn Dombrowski View more information
Responding to the Move of Content to the Cloud (February '18)
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“The Link to Content in 21st-Century Libraries” (January '18)
Author: Joan K. Lippincott View more information
View all Publications/Reports/Presentations by CNI Staff on this topic
Recent Project Briefings & Plenary Sessions from CNI Meetings
The Academic Library as IT Partner: Supporting Sponsored Research at Auburn University (January '20)
Aaron Trehub, Auburn University
Mallory Lucier-Greer, Auburn University
Denise Baker, Auburn University
Accessibility Task Force: Determining Compliance and Organizing Action (January '20)
Suzanne Wones, Harvard University
Claire DeMarco, Harvard University
Can We Talk? Adding a Smart Assistant Interface to Library Services (January '20)
Greg Davis, Iowa State University
Lisa Smith, Iowa State University
Connect, Collaborate, and Contribute in the Research Commons: Reflections from Three Years of Service Delivery (January '20)
Meris Longmeier, The Ohio State University
Connecting Digital Scholarship: Building Communities of Support at University of Michigan (January '20)
Anne Cong-Huyen, University of Michigan
Joe Bauer, University of Michigan
View all CNI Project Briefings & Plenary Sessions on this topic
Recent Videos
Data Science Support for Social Science Research (April '19)Christina Maimone, Northwestern University
Alex Storer, Stanford University View more information
Design Thinking for Library Services: Library as Research Lab (April '19)
Justin Schell, University of Michigan
Meghan Sitar, University of Michigan
Laurie Alexander, University of Michigan View more information
Scaling Software Emulation Services: An Introduction to the EaaSI Program of Work (April '19)
Seth Anderson, Yale University Library View more information
Demonstrating Faculty Impact: New Data and Visualization Services* (December '18)
Barrie Hayes, University of North Carolina at Chapel Hill
Amanda Henley, University of North Carolina at Chapel Hill View more information
Developing Library Strategy for 3D and Virtual Reality Collection Development and Reuse (December '18)
Nathan Hall, Virginia Tech
Jamie Wittenberg, Indiana University - Bloomington View more information
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Recent Podcasts
Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011Listen to the Podcast
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott View more information
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