User Services
Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.
CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.
Recent Publications/Reports/Presentations by CNI Staff
Post-Pandemic Strategic Planning: Challenges and Approaches (April '21)View Report View more information
New Strategies for Acquiring Learning Materials (June '20)
View Report View more information
“Libraries as Spaces for 21st Century Learners & Learning” (January '19)
Author: Diane Goldenberg-Hart View more information
“Where All Roads Lead: Keeping the User at the Center” (April '18)
Speaker: Joan K. Lippincott
View more information View video
“Moving Ahead with Support for Digital Humanities” (March '18)
Authors: Joan K. Lippincott and Quinn Dombrowski View more information
View all Publications/Reports/Presentations by CNI Staff on this topic
Recent Project Briefings & Plenary Sessions from CNI Meetings
*The BIG Collection: Building a Knowledge Commons for the Big Ten (March '21)
Maurice York, Big Ten Academic Alliance
*Crossroads of Tech, Research & Learning: Models for IT & Library Collaborations (March '21)
H. Austin Booth, New York University
Aisha Jackson, University of Colorado at Boulder
Robert H. McDonald, University of Colorado at Boulder
Megan Hurst, Athenaeum21 Consulting
*Data Analytics and Visualization Services in Libraries (March '21)
Xuying Xin, Pennsylvania State University
*Feeding Hungry Researchers: A Library Ecosystem for Social Media Data (March '21)
Laura Wrubel, George Washington University
Daniel Kerchner, George Washington University
*Implementing Controlled Digital Lending as a Core Library Service (March '21)
Stephen Davison, California Institute of Technology
Michael Hucka, California Institute of Technology
View all CNI Project Briefings & Plenary Sessions on this topic
Recent Videos
*The BIG Collection: Building a Knowledge Commons for the Big Ten (March '21)Maurice York, Big Ten Academic Alliance View more information
*Crossroads of Tech, Research & Learning: Models for IT & Library Collaborations (March '21)
H. Austin Booth, New York University
Aisha Jackson, University of Colorado at Boulder
Robert H. McDonald, University of Colorado at Boulder
Megan Hurst, Athenaeum21 Consulting View more information
*Data Analytics and Visualization Services in Libraries (March '21)
Xuying Xin, Pennsylvania State University View more information
*Feeding Hungry Researchers: A Library Ecosystem for Social Media Data (March '21)
Laura Wrubel, George Washington University
Daniel Kerchner, George Washington University View more information
*Implementing Controlled Digital Lending as a Core Library Service (March '21)
Stephen Davison, California Institute of Technology
Michael Hucka, California Institute of Technology View more information
View all Videos on this topic
Recent Podcasts
Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011Listen to the Podcast
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Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
Listen to the Podcast
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“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott View more information
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