User Services
Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.
CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.
Recent Publications/Reports/Presentations by CNI Staff
“Libraries as Spaces for 21st Century Learners & Learning” (January '19)Author: Diane Goldenberg-Hart View more information
“Where All Roads Lead: Keeping the User at the Center” (April '18)
Speaker: Joan K. Lippincott
View more information View video
“Moving Ahead with Support for Digital Humanities” (March '18)
Authors: Joan K. Lippincott and Quinn Dombrowski View more information
Responding to the Move of Content to the Cloud (February '18)
View Report View more information
“The Link to Content in 21st-Century Libraries” (January '18)
Author: Joan K. Lippincott View more information
View all Publications/Reports/Presentations by CNI Staff on this topic
Recent Project Briefings & Plenary Sessions from CNI Meetings
Active Data Partners: Three Incubation Projects Supporting Access to Research Data (Short Update) (March '20)
Quinn Hart, University of California, Davis
Advancing the Learning Organization: Reframing IT Projects as a Catalyst for Change (March '20)
Jennifer Vinopal, The Ohio State University
Salwa Ismail, University of California, Berkeley
Evviva Weinraub Lajoie, University at Buffalo
Rosalyn Metz, Emory University
Hannah Sommers, The George Washington University
Beyond the Repository: Integrations to Support OA Policies (March '20)
Cynthia Hudson Vitale, Pennsylvania State University
Daniel Coughlin, Pennsylvania State University
Brandy Karl, Pennsylvania State University
Ana Enriquez, Pennsylvania State University
Building Data Science Support Capacity through Graduate Fellowship Programs (March '20)
Jeffrey C. Oliver, University of Arizona
Can You Imagine a Better Academic E-book Experience? Piloting SimplyE in Academic Libraries (March '20)
Rob Cartolano, Columbia University
Michele Kimpton, Digital Public Library of America
James English, Lyrasis
View all CNI Project Briefings & Plenary Sessions on this topic
Recent Videos
Accessibility Task Force: Determining Compliance and Organizing Action (January '20)Suzanne Wones, Harvard University
Claire DeMarco, Harvard University View more information
Can We Talk? Adding a Smart Assistant Interface to Library Services (January '20)
Greg Davis, Iowa State University
Lisa Smith, Iowa State University View more information
Data Science Support for Social Science Research (April '19)
Christina Maimone, Northwestern University
Alex Storer, Stanford University View more information
Design Thinking for Library Services: Library as Research Lab (April '19)
Justin Schell, University of Michigan
Meghan Sitar, University of Michigan
Laurie Alexander, University of Michigan View more information
Scaling Software Emulation Services: An Introduction to the EaaSI Program of Work (April '19)
Seth Anderson, Yale University Library View more information
View all Videos on this topic
Recent Podcasts
Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More (October '11) CNI Conversations Podcast, Oct. 14, 2011Listen to the Podcast
View more information
Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading (September '11) CNI Conversations Podcast, Sept 6, 2011
Listen to the Podcast
View more information
“Shifting the Focus of Reference & Instruction Services” (March '06) Speaker: Joan K. Lippincott View more information
View all Podcasts on this topic